Refund Policy

1. Introduction

1.1 Forex Villa Pro (hereinafter referred to as "we," "us," or "our") specializes in providing trading educational tools, including trading strategies, expert advisors, books, and other products. We are committed to delivering high-quality educational materials and products to our customers.

1.2 Please read this Refund Policy carefully before making any purchases on our website. By making a purchase, you agree to abide by the terms of this policy.

2. No Refund Policy

2.1 We want to make it clear that Forex Villa Pro does not offer refunds for any of our products or services. All sales are final.

2.2 By making a purchase on our website, you acknowledge and agree that you will not be entitled to a refund, exchange, or credit for any reason, including but not limited to:

  • Dissatisfaction with the product.
  • Change of mind.
  • Incompatibility of the product with your trading platform or system.
  • Failure to achieve the desired trading results.

2.3 We recommend that you carefully review the product details, descriptions, and system requirements provided on our website before making a purchase to ensure that the product meets your needs and expectations.

3. Exception: Defective or Incorrect Products

3.1 In the rare event that you receive a defective or incorrect product, we will rectify the issue promptly. To be eligible for a resolution, you must contact our customer support team at +27 76 381 3360 or +27 76 390 8177 within seven days [7 days] of receiving the product.

3.2 To process a claim for a defective or incorrect product, you may be required to provide:

  • Proof of purchase.
  • A detailed description of the defect or incorrect product.
  • Any additional information or documentation as requested by our support team.

3.3 Once we have verified the issue, we will provide you with one of the following resolutions at our sole discretion:

  • Replacement of the defective or incorrect product.
  • Refund of the purchase price (excluding any applicable shipping charges) if a replacement is not possible.

4. Contact Information

4.1 If you have any questions or concerns regarding our Refund Policy or need to report a defective or incorrect product, please contact our customer support team at +27 76 381 3360 or +27 76 390 8177.

Forex Villa Pro - Refund Policy, Last Updated: [09 October 2023]